Lead Supervision & Management is designed for the frontline worker who has direct on-the-job training in process or production controls but lacks formal training in the roles and responsibilities of the Supervisor or Lead-worker. The program provides the tools necessary to grow and succeed in today’s demanding workplace.
Establish workplace basics: Consistency, resolution, professional conduct—the traits that lead to success
Ask questions effectively
Effective communication in the workplace—direct conversations, e-mail, voicemail, and telephone
Sharpen listening skills and giving and receiving feedback
Maintaining a positive attitude and inspiring the same in others
Participating in, and conducting effective meetings
How to set goals for themselves and for their team
How to coach your team
Manage your team by encouraging an atmosphere of mutual respect, acknowledging the basic rights of others at all times
How to handle change effectively
WHO SHOULD PARTICIPATE?
All individuals who have direct supervisory responsibilities, and lead personnel that might benefit from formal training in workplace leadership roles.
The C3 Workplace English course is designed for employees with limited to beginner’s knowledge of English and is focused primarily on Continuous Process Improvement principles.
This course advances participant’s basic understanding of company specific procedures and improves communication with co-workers, managers and supervisors.
All Workplace English courses are adapted to participant’s schedule and may include the following topics (partial list):
- Basic oral communication skills
- Understanding directions and company information
- Understanding work and safety procedures
- Filling out workplace forms
All Workplace English courses have flexible schedules and are taught on-site at your company location.
At C3 we are committed to your success! Contact us today and we will design the highest quality Workplace English course for you.
C3’s highly customized Lean Manufacturing program is designed to provide your company the highest return on investment possible by eliminating non value activities and maximizing value added activities throughout operations. Our instruction can be delivered in English or Spanish and modified for companies/employees that range from no knowledge of Lean tools to experts in the lean journey.
Partial list of topics/tools discussed during training include:
5S and 6S
Value Vs Non Value added activities
7 deadly forms of workplace waste
Set-up & Inventory reduction
Process improvement and quality
Value Stream Mapping (current state vs. future state
At the end of the session, students will be able to:
Recognize the need for lean and its value to an organization
Explain why lean is important for their career
Describe opportunities for applying lean in work
Contribute to an improvement implementation project
List resources within the organization for next steps/follow-up
Custom Corporate Communication is proud to provide PMI certified
Project Management training utilizing our time-tested training
techniques. It has been our experience that the best training is
delivered by experienced and quality staff in a highly interactive learning
environment. The Project Management courses are PMBOK based
and represent the best practices within the industry.
Understand the difference between the Project Life Cycle, and
a Product or System Life Cycle.
Understand the minimum set of deliverables needed to
effectively manage a project.
Be able to write a project charter.
Be able to write a project plan for a stand-alone project.
Know how to develop a Work Breakdown Structure.
Know how to develop a project schedule.
Understand how to manage change requests.
Know how to set up a review and approval process.
Know what activities go on during the Execution Phase of a
Know what activities are associated with the Controlling
Processes associated with a project.
Know how to develop a status report.
Know what needs to be recorded in meeting minutes for
meetings associated with a project.
Know what activities go on during the Closing Phase of a
Use MS Project to effectively plan, schedule, analyze resource
utilization and track Project
CERTIFIED PROFESSIONAL EXAM PREPARATION
Materials covered will lead to but are not sufficient for the following
certifications: PMI Certified Associate Project Manager, Project
Management Professional CompTia IT Project+ certification
Customer Service training isa course designed to develop the skills of your employees to consistently exceed customer expectations. Additionally, this course will help you become a customer-focused organization.
Each student will participate in several role-playing situations using techniques to satisfy customer concerns
Class consists of ten 4-hour sessions. Each student will learn and practice techniques to:
Improve communication skills
Establish a foundation for delivering quality customer service
Learn to successfully deal with difficult customers
Gain assertiveness in customer service techniques
Build customer loyalty
Defining Quality Customer Service
Building a Service Strategy
Working with a Difficult Customer
Calming the Upset Customer
Skills to Customer Satisfaction
Measuring Customer Satisfaction
WHO SHOULD PARTICIPATE?
Attendees should include customer service personnel as well as those in inside sales, field sales, credit, engineering, service, parts, applications, shipping and any other department or function that deals with customers and prospects.
ISO/Quality Management Systems
This program will assist organizations in the development of a
standardized quality system that is compliant with the ISO 9001
requirements and improves the overall performance of the organization.
Because each organization is different, this program can be customized
so that the ISO 9001 requirements can be molded around your current
business culture. This will allow the necessary flexibility for
implementing goals unique to your company’s industry and
manufacturing systems. This program comes with our 100%
certification guarantee. All ISO certified companies have to be certified
by a third party registrar and utilizing this program guarantees that your
organization will pass this audit.
Purpose: Identify the track and train key employees to allow
for customization of your quality management system.
Scope: Determine departments and personnel included in
training program to allow for customization of your quality
Resource Management: Assess the organizational impacts that
need to be addressed to develop a quality management system
that complies with ISO 9001.
Responsibilities: Assign key-people to QMS duties within
areas of operation.
Procedure: Train, track and record.
Documentation: Develop tools and techniques to collect and record data, track changes and maintain goals.
Industry Specific Quality/Environmental/Health & Safety
OSHA 30-hour training is the primary method used to train workers and supervisors on hazard recognition and OSHA safety standards. Our training covers specific OSHA regulations as they apply to the general industry.
OSHA training is necessary for a safe and healthy work environment. Workers and supervisors taking this course have jobs related to health care, electrical, factory, warehouse, manufacturing, storage and more.
This course teaches safety awareness and helps each worker recognize and reduce the risks of job site hazards. Our training is intended as a comprehensive overview of OSHA standards and the safety and health hazards workers may face on the job site. This course places special emphasis on hazard recognition, avoidance, control and prevention. When the training is completed, you will receive your approved OSHA 30-hour training card.
OSHA 30 hour in Construction, OSHA 10-hour in General Industry and Construction is also available.
Fire Prevention & Protection
Flammable & Combustible Liquids
Personal Protective Equipment
Safety and Health Programs
Preventing Sexual Harassment
Preventing Sexual Harassment
Custom Corporate Communications’ Sexual Harassment helps prevent workplace harassment, limit employer liability, and create a more positive, productive workplace. This program was designed to meet California’s AB 1825.
I. Knowing the Law
Civil Rights Act of 1964
Equal Employment Opportunity Commission
Quid Pro Quo Harassment
Hostile Work Environment Harassment
II. Knowing Your Rights and Responsibilities
The Supervisor’s Role Employee’s Rights Employer’s Responsibilities Hostile Work Environment Three Hostile Cases
E-Mail Use and Abuse
III. Developing and Enforcing a Policy
Sexual Harassment Policy Components Staying Alert for Harassment When to Take Action Responding to Harassment
IV. A Respectful, Productive Workplace
Tips on Maintaining a Respectful, Productive Workplace
V. Program Review
Comprehensive review of important ideas and guidelines. This includes a 25-question post-assessment that checks trainees’ learning and understanding of the topics covered in each section.